Any casino that welcomes us with a statement like “The Ultimate Gaming Experience” has a lot to live up to, but we applaud the people behind Casino Max for being so bold. The first glance at the website showed a very modern look and feel, which already made us believe we were in for something different than we have experienced at other casinos. Let’s dig into this casino to see if that first impression is justified.
Company Background
Casino Max is owned and operated by Entertainment Software Group N.V., which doesn’t tell us all that much. However, upon further investigation, we determined that this is the group of people that operated the old Club World casino before leaving and now operate this new brand along with sister brand Cherry Jackpot Casino and Roaring 21.
The casino is licensed in the same jurisdiction as their office location. Gaming Curacao has been a regulator for over two decades, although from our experience they lack the teeth to really protect players from rogue business practices. The commission seems content collecting checks from their licensees, and at the very least companies had to perform some form of due diligence to receive the designation.
There are several countries whose residents are not able to play the real money games at Casino Max. While the site is open to American players, residents of the United Kingdom, Australia, and Ireland are some of the affected group.
The Casino Games
Real Time Gaming is the supplier of the casino games you will find at Casino Max. This vendor has been dealing with operators in the grey market area of the online casino industry for over two decades, and with that comes a certain level of understanding of how to manage groups like this one. From a player perspective, you can’t go wrong with the games that these guys have built.
We started our review with video poker this time, as we felt the urge to hit a Royal Flush. While that didn’t happen, we do like the quality of the options in the catalog at Casino Max. The same goes for the Table Games section of the casino, which houses dozens of great card game titles. We suggest you try one of the multiple Blackjack variants, each with its own slight twist on the traditional rules of 21. You will also find multiple Roulette tables to complement all the card games. We are disappointed to not see Live Dealer games especially since RTG did a development deal with a Costa Rican studio a couple of years ago.
Moving to the slots category, we decided to go jackpot hunting during our playing session. While RTG doesn’t have as many jackpot games as other software suppliers, they still have a game with a jackpot that stands at over 2 million USD, so we gave Aztec Millions a good run. The good news for you players is that we left he jackpot there for you to win. The overall quality of the slots catalog at Casino Max is excellent, whether you are looking for classic 3 reel games or more detailed graphics and paylines.
Mobile Compatibility
While RTG would prefer that you download their caisno software to take advantage of the superior graphics quality of that version, the games are all available in browser-based instant play format as well. This is good for players who want to play on the go, as the browser version is also available on most mobile devices. We actually don’t mind the games in mobile format, as we don’t think you will find the differences in graphics that noticeable. For the most part, we enjoyed all the games we tried on mobile,
and while there was a slight amount of lag in a couple of games, we think it was likely our connection as we have played RTG mobile games before without any issues.
The Welcome Bonus
Well, the first thing you see on the screen when you come to Casino Max is a Welcome Bonus offering you up to $9,000! That seems too good to be true… and it sort of is when you look at it in more detail. This is a slots-only bonus, broken up into three 300% match bonuses to a maximum of $3,000 each time. We don’t know too many players who are willing to deposit $3,000 in their first visit to a casino, so we doubt anyone has tried to max out this bonus.
If you are a table games player, the site does give you the option of choosing a 150% bonus to $1,500 for Table Games play. This is a nice option for many of us who don’t play a lot of slots games. The wagering requirement for either bonus is 40x the sum of the deposit and bonus, which is pretty high when compared to some of the competition.
The Payment Options
If you are playing from the U.S., you are probably used to hearing this, but there aren’t many options for you when it comes to making deposits and withdrawals. The most efficient way is Bitcoin, although that comes with its own set of risks. As for the rest of you, there are some good e-wallet solutions to complement the standard credit cards.
Deposits
- Visa
- Mastercard
- Skrill
- Bitcoin
- Ecopayz
- Neteller
Withdrawals
- Visa
- Mastercard
- Skrill
- Bitcoin
- Ecopayz
- Neteller
- Bank Wire
- Check
The VIP Program
There is no VIP program that we could find on the Casino Max website. This is both surprising and disappointing, as we know how much a loyalty program can mean for many of our readers. Maybe we are missing something, but if there is a program, then the casino should at least acknowledge it somewhere on their site.
The Support Department
The site offers you 24/7 support options including Live Chat (there is a button on each page of the site), telephone and email. You can expect to wait up to 48 hours for an email response as we did when we sent a test question to the support department. We think it is way better to use Live Chat for any questions you have.
Conclusion
Well, we wouldn’t say it is “The Ultimate Gaming Experience,” but at least it isn’t the worst caisno we have come across. Casino Max has an aggressive bonus structure that is not conducive to actually converting bonuses to real money and no VIP program. They do have excellent games from RTG and a very clean looking website, so if bonuses are not a priority for you, then we think you will have a fine experience at this casino.
